Last updated: 20 September 2026

Welcome to Laziztandoori.in (“we”, “us”, “our”). This website is operated by Laziz Tandoori, located at GF-20, Grand Plaza, Fraser Rd, Patna, Bihar 800001. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website, you agree to this policy.

1. Information We Collect

Information you give us:

Contact details: name, phone number, email address
Order details: delivery address, order contents, special instructions, allergy or dietary notes
Reservation details: name, contact number, date, time, party size
Enquiries and feedback: anything you submit via contact forms, reviews, or WhatsApp/email
Account details (if you create an account): login credentials and order history

Information collected automatically:

IP address, browser type, device type, operating system
Pages visited, time spent, and referring website
Approximate location (from your IP address)
Cookies and similar technologies (see Section 6)

2. How We Use Your Information

We use your information to:

Accept, prepare, and deliver your orders
Confirm and manage table reservations and catering enquiries
Send order updates, confirmations, and receipts
Respond to your questions, feedback, and complaints
Send offers, discounts, and news, only where you have opted in
Improve our menu, website, and customer experience
Prevent fraud and keep our website secure
Comply with legal and tax obligations

3. Legal Basis and Consent

We process your personal data based on your consent, or where necessary to fulfil your order or comply with the law. You can withdraw consent at any time by contacting us (see Section 10). Withdrawal won’t affect processing already done, but we may be unable to provide certain services after that.

4. Sharing Your Information

We do not sell your personal information. We may share it only with:

Technology providers such as website hosting, SMS/WhatsApp/email services, and analytics tools, who process data on our behalf
Government or law enforcement authorities, when required by law or a valid legal order
Business successors, in the event of a sale, merger, or transfer of the business

Anyone we share data with is required to protect it and use it only for the stated purpose.

5. Marketing Communications

With your consent, we may send promotional messages by SMS, email, or WhatsApp. You can opt out at any time by using the “unsubscribe” link, replying STOP, or contacting us directly. We will still send essential messages about your orders and reservations.

6. Cookies

Our website uses cookies to remember your preferences, keep items in your cart, and understand how visitors use the site (for example through [Google Analytics / Meta Pixel]). You can disable cookies in your browser settings, though some features, like ordering, may not work properly.

7. Data Retention

We keep your personal information only as long as needed for the purposes above or as required by law (for example, tax and accounting records). After that, we delete or anonymise it.

8. Data Security

We use reasonable security measures, including secure (HTTPS) connections, access controls, and trusted service providers, to protect your data. However, no online transmission is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may:

Ask for access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data
Withdraw consent for processing or marketing
Raise a grievance about how your data is handled
Nominate another person to exercise your rights on your behalf in the event of your death or incapacity

To exercise these rights, contact us as described below.

10. Contact and Grievance Officer

For questions, requests, or complaints about your privacy:

Grievance Officer: Rudra Singh
Email: Laziztandoori@gmail.com
Address: GF-20, Grand Plaza, Fraser Rd, Patna, Bihar 800001
Hours: Monday – Sunday [11:00 AM – 10:30 PM]

We will acknowledge your request promptly and aim to resolve it within a reasonable time, and within any period required by law.

11. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect personal data from minors without verifiable parental consent. If you believe a child has given us their data, please contact us and we will delete it.

12. Third-Party Links

Our website may link to third-party sites such as Google Maps, Zomato, Swiggy, or social media pages. We are not responsible for their privacy practices, so please read their policies separately.

13. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top shows the latest version. Continued use of the website after changes means you accept the revised policy.